Days Inn, Ashland VA Complaint - Bed Bugs And Roaches! Stay Away!
ASHLAND, VIRGINIA -- Checked in at around 11pm after driving over 2 hours for our Anniversary-- weekend at Kings Dominion! Well... not so much. We were in our car driving back home within two hours of check in.
First- Ghetto. I'm not from the nicest part of town myself, but pulling in the parking lot made me a little nervous. It was very dark, people loitering/staring you down as you pass by them, etc. Again, I've been to the ghetto many times, but this was uncomfortable!
Second- The SMELL! Yes, it was a smoking room, but NEVER have I been so overwhelmed with the smell of ash tray! Even the CLUB never smelled so bad! When I booked the room off of Priceline I requested smoking, not realizing I was pregnant at the time-- by the time the date came around to stay, I had just found out and already was having "smell issues", so this took me over the top. I agreed with my husband it was late and we'd be leaving in a few hours for K. D. so we would switch rooms in the morning. 15 minutes later, my husband came out of the bathroom and said "lets go.. just saw a roach in the bathroom" So he grabbed the bags and noticed another dead roach at his feet. So, we drove 2+hours home at 1:30am, exhausted and irritated. So irritated we didn't even stop at the office to check out or complain. Got home and called the next morning to complain.
Two weeks later-- WE HAVE BED BUGS!
4 Terminex treatments later, 6 months later, and over THREE THOUSAND DOLLARS on new beds/treatments/etc, living in our living room (two adults, 1 child) -- WE STILL HAVE BED BUGS! !!! I have now been sleeping on the couch, 8 months pregnant, HIGH RISK pregnancy, delivering a premie here soon.. sleeping on a couch. Nice! I JUST moved our new beds in 2 nights ago, and again saw a bed bug crawl past my face this morning.. WTF??????
Called the office to complain AGAIN this morning and although the lady is very nice and seemed to care-- she never once DENIED they had a bed bug issue, in fact she CONFIRMED that she remembers my complaint and does know of one complaint of bed bugs in a room, "but the issue has been resolved" She tells me her big boss will call me back. 30 minutes later, SHE calls me back and says she spoke with her big boss and he had no suggestions b/c their exterminators deal with it, not him. Umm... Okay? I don't want suggestions, I want reimbursement! And she says to me-- she has no record of me complaining about bed bugs, just roaches. DUH! I didn't know about bed bugs until they started biting me two weeks later.... Thanks though! All in all, DO NOT STAY HERE! It will ruin your life. I am SO psychologically damaged and in extreme debt due to 2 hours at a filthy hotel. I don't know how these people sleep at night knowing they are infesting others-- its inhumane!