Regions Bank Complaint - Poor Customer Service
ATLANTA, GEORGIA -- My family has taken out two Mortgages through Regions Bank. I Had also been a loyal customer of Regions Bank Customer for over 12 years. About 6 months ago, my state Identity and Regions Bank card was stolen and all my funds were drained from my account. Regions Bank assured me the problem would be taken care of and I would not be held responsible for any of the debited funds. The person who stole my identity also used fraudulent checks (not my checks) to withdraw money from my current balance. (Eg. He used stolen checks and cashed the stolen checks at a Regions Bank. The transaction was taken by a Regions Bank Employee who then cashed the fraudulent checks on my account. When the checks were returned, Regions bank charged my account for the Fraudulent Checks and the funds were debited out of my account for the amount of the Fraudulent Checks. )
I waited for over 5 months for some action to be taken. I took all necessary steps in which Financial Advisors Sean, Mia, and Michelle asked of me at Regions Bank Cheshire Bridge. I was told I would be contacted by their Corporate Security Officer Frank and he would be the one to tell me when the funds would be released. It is now 6 months later and I have not received $1 of the large sum of money that I was told I would not be held responsible for. The last conversation I had with Michelle is that Regions were exiting their relationship with me after 12 years and goodbye. I will be contacting the FDIC and also the BBB. I plan on posting this review on every possible review web site. DO NOT BE TAKEN ADVANTAGE OF LIKE I WAS. Regions does not stand behind their protocol or any of it's policies with the FDIC. Everything in this statement is true and I will stand behind everything stated. This has destroyed my credit and also my trust in any banking system.