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Regions Bank Complaint - Poor Customer Service - Checking/Savings
Checking/Savings - Complaint
ATLANTA, GEORGIA -- My family has taken out two Mortgages through Regions Bank. I Had also been a loyal customer of Regions Bank Customer for over 12 years. About 6 months ago, my state Identity and Regions Bank card was stolen and all my funds were drained from my account. Regions Bank assured me the problem would be taken care of and I would not be held responsible for any of the debited funds. The person who stole my identity also used fraudulent checks (not my checks) to withdraw money from my current balance. (Eg. He used stolen checks and cashed the stolen checks at a Regions Bank. The transaction was taken by a Regions Bank Employee who then cashed the fraudulent checks on my account. When the checks were returned, Regions bank charged my account for the Fraudulent Checks and the funds were debited out of my account for the amount of the Fraudulent Checks. )
I waited for over 5 months for some action to be taken. I took all necessary steps in which Financial Advisors Sean, Mia, and Michelle asked of me at Regions Bank Cheshire Bridge. I was told I would be contacted by their Corporate Security Officer Frank and he would be the one to tell me when the funds would be released. It is now 6 months later and I have not received $1 of the large sum of money that I was told I would not be held responsible for. The last conversation I had with Michelle is that Regions were exiting their relationship with me after 12 years and goodbye. I will be contacting the FDIC and also the BBB. I plan on posting this review on every possible review web site. DO NOT BE TAKEN ADVANTAGE OF LIKE I WAS. Regions does not stand behind their protocol or any of it's policies with the FDIC. Everything in this statement is true and I will stand behind everything stated. This has destroyed my credit and also my trust in any banking system.
Thanks,
Justin Walley
I waited for over 5 months for some action to be taken. I took all necessary steps in which Financial Advisors Sean, Mia, and Michelle asked of me at Regions Bank Cheshire Bridge. I was told I would be contacted by their Corporate Security Officer Frank and he would be the one to tell me when the funds would be released. It is now 6 months later and I have not received $1 of the large sum of money that I was told I would not be held responsible for. The last conversation I had with Michelle is that Regions were exiting their relationship with me after 12 years and goodbye. I will be contacting the FDIC and also the BBB. I plan on posting this review on every possible review web site. DO NOT BE TAKEN ADVANTAGE OF LIKE I WAS. Regions does not stand behind their protocol or any of it's policies with the FDIC. Everything in this statement is true and I will stand behind everything stated. This has destroyed my credit and also my trust in any banking system.
Thanks,
Justin Walley
Comments:
Posted by saj80 on 2011-03-23:
If you notified the bank within 5 days of noticing the error, your liability is limited, and they are also required to grant you provisional credit until their investigation is complete. This entails you obtaining a police report and signing a fraud affidavit, which I assume you did, as the bank should have assisted you with this process. Once this is done, the investigation must be completed within 30 days, with notification of the results of the investigation provided to you at that time. If your fraud allegation is upheld, you have nothing else to do. Also, during the time of the provisional credit, you can not be charged overdraft or insufficient fund fees.
Posted by Prince-Caesar on 2011-03-23:
Customer loyalty means didly squat to banks & businesses. Its all about the bottom line.
Posted by trmn8r on 2011-03-23:
Customer loyalty would have little involvement in this matter, with the possibility of identity theft and fraud.
Posted by tnchuck100 on 2011-03-23:
From my own experience I can tell you Regions Bank cares little about their customers. They won't even follow there own "policies" let alone show any up-front concern for the law. They will play the odds that the customer will just suck it up and go away. Hopefully the OP can get their attention through FDIC.
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