Canon U.S.A., Inc. Complaint - Canon Does Not Honor Warranty!
IRVINE, CALIFORNIA -- Today I became a dedicated, lifelong enemy of Canon. I bought an HD Professional XH-1As camcorder in July. The channel 2 audio went out right away. Ok, so those things happen with electronics. In September I sent the camera to Irvine, California to be repaired. It was eventually repaired and returned. Soon after I started using it again, channel 2 audio went out AGAIN! Ok, so be it. So I sent it back for repair.
Then, firewire quit working. So the camera went back for its 3rd visit to the factory in 6 months. March 14, I received an email charging me $325 for repair, even though the camera was obviously under warranty. In fact, I bought an extended warranty so that I wouldn't have to be without the camera, in case of repair issues. Little did I know that for the first year, I still needed to send the camera off through the mail. So I called Irvine March 15 and was told that, no, indeed the camera would be repaired under warranty. 2 days later, March 17, I received an email saying I was being billed $999.51! How can you justify charging a customer who has been told the product would be repaired UNDER WARRANTY?
I appealed to supervisors, who obviously had no power and were towing the party line. I finally got ahold of a customer service representative in Virginia who finally agreed to lower the bill to me to part only, no labor. I told him that I would agree in order to get my camera that was being held hostage returned to me. But I also told him he had just made me the most committed enemy of Canon in the history of the company. What a waste of time. I've wasted an entire week, due to Canon's poor quality, defective parts and poor customer relations, not to mention deceit, charging me for a warranty item.
I have posted on dozens of Internet review sites today and youtube.com video reviews. I will destroy Canon sales to the full extent of my capabilities with this compelling story in every possible way. You charged me a measley $600. I will take $600,000 in sales from you. I was a Canon supporter and you have turned me into an immensely dedicated opponent. This will continue for YEARS. Every time I think of this situation I will find another way to hurt you. I have told my 1,000 Facebook friends my tale. I will remind them of it, as I add as many Facebook friends as possible for the purpose of hurting Canon.
You do not know this, but everyone I know will be shocked at my attitude, since they know me to be a professional, mild-mannered individual who never speaks an angry word. You, at Canon, have awaken a sleeping giant. Beware.
Dr. Walden Hughes
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