Dell Financial Services Complaint - Harassment! I Get 20 Phone Calls A Day... Even If I Spoke To Them The Day Before!
BOSTON, MASSACHUSETTS -- I work for a company in Boston with 50+ employees and ever single employee has a Dell computer which is leased. We pay almost $4,000 a month to Dell for computers that are 7 years old. Leasing computers is a VERY bad idea. We've been in business for 50 years and happened to have a bad year this year falling behind in some payments because of cash flow. Dell happened to be one of the accounts that got behind one or two months but we consistently made monthly payments. Even though we were making monthly payments we were still ALWAYS behind a month and just could catch up. Dell has an automated call center that calls customers with past due invoices on a DAILY Basis. Even if you talk to them on a Monday and tell them you won't be able to pay for another 15 days they will call you again on Tuesday, Wednesday, Thursday and Friday.
On top of that. EACH computer has there own invoice # and the calls are made for EACH invoice. On a daily basis I get 16- 20 phone calls from DELL EVERY day. I told them it was harassment and they don't really care.
They said "its an automated call system and there is nothing they can do about it" Don't lease your computers from DELL... its time for us to get new computers and will be going somewhere else.