Advantage Hyundai Hicksville, NY Complaint - Avoid Advantage Hyundai Bad Service Dept
HICKSVILLE, NEW YORK -- Having written an extensive article on the experience of Susan Mezzapesa of Levittown, N. Y. Advantage Hyundai dealership located at 430 Plainview Rd in Hicksville, NY. truly lived up to their name and immediately took full advantage when they realized this customer lacked any real automobile knowledge.
Advantage Hyundai sold her a used 2007 Hyundai Sonata, but they failed to informed her that the car's previous owner was Hertz Rent-A-Car. Hertz rented this car out to an unknown number of customers who then proceeded to drive almost 27,000 miles all in less than one year. Carfax shows that no maintenance was ever recorded on this car.
When this car was sold to Advantage Hyundai on 8/2007 in an auction. According to CarFax, Advantage Hyundai preformed an Oil and filter change, rotated 2 tires and preforming a so called "Maintenance Inspection" and it is noted on CarFax that they did indeed washed and detailed the automobile. Hyundai claims to do a 147 point inspection, when contacted for details and if this was done on this car, we were informed by them that "As per New York State laws we are only required to have the car pass a N. Y.S. Car Inspection"
According to Hyundai's records as this car left the lot it was brought back because, one front headlight and one tailight was not working and other minor items such as a broken visor leads to the belief that this so called "Maintenance Inspection" could not have been to detailed.
Hyundai claims when the car was brought in for service on 11/11/2010 the car was "Gunked" up so bad that they could not work on it. Advantage Hyundai proceeded to do only a regular oil change and nothing else to fix this problem.
They informed Mrs. Mezzapesa she was at fault, and Advantage Hyundai would gladly replace the engine for a cost of between $5,000 to $7,000. She refused the new engine offer.
Advantage Hyundai failed to take any of a dozen steps to address this "Gunk" problem. Simply visiting Google.com and searching for "How to remove Car Engine Gunk" would show multiple ways that this problem could have been easily rectified.
At no time did Advantage Hyundai inform this customer of the dangerous and possibly life threatening situation she was in.
A car with an engine that was 100% guaranteed to seize at any moment. Any driver could have easily lost control if the vehicle was traveling at highway speeds or, it could have left the driver standard during any number of snow storms that NY were hit with during this past winter.
A seized engine will no longer produce heat and with January temperatures well below zero, If rescuers were unable to reach her car due to snow filled streets this could have easily turned into a matter of life and death.
This 2007 Sonata's engine seized in January of 2011. This type of engine failure is covered under the Hyundai warranty, but Advantage Hyundai and Hyundai's corp 1-800-663-5151 customer service line claimed because of missing or undocumented oil changes they were voiding the warranty.
According to multiple source's and that includes Advantage Hyundai own Service manager this amount of Gunk inside the engine could never have been caused by few missed oil changes.
It is much more logical that this problem was caused by the wear and tear placed on the new car when it was driven almost 27,000 in less than one year by Hertz rental customers.
Advantage Hyundai failed to address this engine issue on a few occasions and in doing so, placed Mrs. Mezzapesa and her family at grave risk.
Advantage Hyundai in order to avoid paying the cost of replacing the defective engine it was simply a matter of hoping the car outlasted the warranties coverage. The car's warranty showed that this 2007 Sonata was fully covered for 60,000 miles. According to the CarFax records on 1/6/2011 the date of this cars last visit to Advantage Hyundai's service department the mileage was 59,214.