AAA Complaint - "We don't do Myrtle"

Review by DaManHalligan on 2011-03-24
PITTSBURGH, PA -- On 3/24/2011, my friends and I walked into the Pittsburgh office of AAA. I thought that I could rely on a travel proffessional to assist me. All I wanted was information about traveling to Myrtle Beach and getting the most value for my money. I have been a member at AAA for 29 years! My story goes like this... I walked in with some friends, signed in at the front desk, then was told to go sit in the "waiting rooom." This "waiting room" was a half cubicle equipped with a 9-inch television that did not work, home and garden magazines, which is a problem if you are at a travel agency trying to get away from home, and some play-school like chairs that when you sat down on the it felt like you were risking your life. The agent called us in to her "office." IT WAS ON THE OTHER SIDE OF THE 1 WALL OF THE WAITING ROOM!!! I sat down and explained to her that I would like a cheap trip to Myrtle beach. I explained that I needed it cheap because WAIT, she interrupts,"I heard you." I proceeded to ask about my trip to Myrtle beach. She waits for me to finish, then says, "we don't do myrtle." This is the same company that says to speak with a travel agent today to see some great deals! This is utter bulls***. It took everything I had to not snap on this miserable woman. I was embarrasssed for her. Me nor my friends will ever travel with the help of AAA services.
Comments:10 Replies - Latest reply on 2011-03-28
Posted by MRM on 2011-03-24:
How rude!
Posted by T on 2011-03-24:
I guess experiences vary. My AAA office is huge. Huge. Perhaps it is because this one was in a large city, I don't know.

Did you want a planned trip to Myrtle Beach? When I use AAA, I get their tour books and any advertising brochures they have and do my own planning.

A "cheap" trip to Myrtle Beach for me would be just that - use AAA's tour book to research the area, and then plan the actual itinerary myself.
Posted by Anonymous on 2011-03-24:
trmn8r, that's how I use AAA's books/maps too. But, whenever I have gone in for this stuff, I always have someone helpful (pleasant) on the other side of the counter. This particular office sounds like it's lacking that. I have used AAA in a lot of different areas and have never had an experience like that.

When I lived in PA, it seemed that everyone and their uncle went to Myrtle Beach. Surely this person could have helped out with some suggestions. Thanks for the post.
Posted by T on 2011-03-24:
singsing - good points. I have to admit the complaint leaves me wanting to know more about what was expected, and the the sequence of events. If the entire interaction consisted of "I want a cheap trip to Myrtle Beach and..." "We don't DO Myrtle.." I am left shaking my head. I have an old adding machine here, and I don't know that it could process this.
Posted by momsey on 2011-03-24:
I've had iffy experiences with using AAA's travel services. I've always been really happy with the triptiks (before we had GPS), maps and especially the tourbooks.

But when using the actual agents for booking, we've had good and not so good (but not really BAD) experiences. With the tourbooks, you don't really need the agents.
Posted by Anonymous on 2011-03-24:
trmn8r, if someone said, "We don't do Myrtle," I would think they misunderstood me, lol.

momsey, true about the triptiks, but I always have a back-up in case my GPS fails me (which it has in some cities like Boston). There is nothing like driving around in circles in that city! I always at least carry some paper maps and books. Okay, I'm paranoid about getting lost in any city--too many bad movies.
Posted by Skye on 2011-03-24:
I thought this was going to be an entirely different complaint against poor Mrytle who nobody wants to do.

Seriously, that was one rude agent. Don't let one bad experience with one person turn you away from using their service. Is there another location or can you do it on line?

Posted by Anonymous on 2011-03-24:
LOL, Skye.
Posted by momsey on 2011-03-24:
Oh man, Skye, I thought the same thing when I read the title. And I LMAO when I saw your comment.
Posted by luvpug on 2011-03-28:
The beach resorts at Mytrle Beach and the Jersey Shore do not pay commission to the travel agents. Therefore, there is no incentive to push those hotels. It would cost the agency money to book you into that property. That's why they told you they don't do Myrtle

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