Clear Complaint - Poor info
I set this up using my husbands name ( as he pays the bills)had the tech people help to get everything running, every thing was working while I was on the phone with the techs. asked them if all was good, they assured me I was on line and wireless so I thanked them and hung up. I was on the computer the whole time with the tech. Today 3/24/11 I called to cancel the service as it never worked (I explained that we live in a flight path, and they assured me that would not affect my service)the tech I talked to today said the reason it never worked is because I didn't accept the Terms of Service??? So back to the canceling, she told me I couldn't cancel because the contract was in my husbands name, even though I set up the whole thing, secret question, answer, the whole ball of wax. To me that seems like a communication problem w/ the Tech. people. I am truly disapointed because we travel and I thought that the on the go wireless would be helpful.