Wal-Mart Complaint - Item purchased wasn't in bag when I got home
MOORE,, OKLAHOMA -- I live in Oklahoma City, and all the walmarts in the city have removed there fabric departments. So my sons lives in Perry Oklahoma and my bank is also in this small town, well, I had business with the bank and while I was there thought I would stop and see if the Walmarts there still had fabric department, and it did, so I spent about 1 hour looking at the fabric, got it had it cut and ect, and purchased a thread holder. This Walmarts is like 96 miles from where I live. Any way, I grab my bags and started on my way home and when I got home went to get the thread holder and it wasn't there. So I called the walmarts in Perry Oklahoma and ask them what could I do since I lived so far away, and they told me to go to my nearst Walmart to get the thread holder or refund, so off I go to the Walmart on SW 19th Street in Moore Oklahoma to the service department, took my receipt with me and explain the problem. But before I went to the service desk, I went back to there small craft area, and they didn't have the thread holder so when I told the girl they didn't have one could they just call the store in Perry, to verify that I paid for the item but didn't receive it and just get a refund, and then I would just pick one up the next time I went back to Perry. She said no and I said why not let me talk to manager, so she went to the manager or there little lady in the red jacket, which to me just a lead cashier, I know I use to work at Walmart many years ago. And she said there was nothing they could do for me. So at this time I left the store and yelled this is BS, I was mad... So I called back Perry Walmarts and talk to there manager and ask if the tables where turned would he give me back a refund or if they had the thread holder would he let me have one with my story, and he said yes that he would of help me and he was puzzled why the Walmarts in Moore doest help there customers with this type of problem! And offered to call them his self and explain what had happen and I said best not to at this time that right now I'm so mad, I would make a scene. And he laughed and said that he would hold the threadholder or give me my refund back next time I was in town, and I just said hold the threadholder and I would be back down there following Tuesday since that was my pay day and I needed gas money! 3.37 a gallaon...I will not shop at walmarts in the city again, but will continued doing business with the one in the little town!