Ashley Furniture Complaint - Horrible Experience All Around
PHOENIX, ARIZONA -- I bought a childrens bedroom set, electric fireplace, and dining room furniture from Ashley. The biggest mistake ever! I waited twice as long as they told me upon purchase for delivery, two months++...first you are told to clear the space for delivery so I donated all my old stuff only to be told days before delivery that only my daughter's furniture would be delivered...when they came with the bedroom set my daughter's bed couldn't be assembled due to factory error, so my 3 yr old slept on a mattress on the floor until they could return with the correct parts. Then the headboard was cracked due to tightening a screw to tight, so they are ordering a new back to be shipped directly to me so I can reasssemble the headboard...is this IKEA? Then after my family of six gets to eat on the floor due to no table, I am getting a bit irritated and ask when my table will arrive???? I am told another two months, but they can bring my table and two chairs in about 2 weeks, so I guess my family eats in shifts? Finally they bring my dining room furniture complete, only to find out the tabs for the china cabinet's glass shelves are missing...Surprise! Horrible company, from the store manager to the service department to the delivery guys, and last but not least the factory...Do NOT buy from Ashley Furniture!