Hewlett-Packard Company Complaint - 2 desktops - HP Pavilion p6115y - smoking from CPU and computer is dead!
I want to warn anybody against buying anything from HP period!!! Any HP computer, desktop, laptop, Netbook, printer etc. Do not expect HP customer support to resolve your issues, even if you have 2 of the exact same HP computer desktops catch on fire! I and several of my clients have had numerous problems with HP computers. I recently had fire issues with 2 desktops, both model HP Pavilion p6115y, both caught on fire with flames and smoke coming out of the back of the CPU. HP Customer support is really horrible!!! They have given me the runaround and have not been honest about a fire hazard with this desktop model that I bought 2 of (HP Pavilion p6115y). HP is one of the biggest outsourcer in this country, they have outsourced almost all their customer support!!! They have shipped their production along with their support out of the United States, taking away manufacturing and customer support jobs from American workers who certainly need jobs and are certainly smart enough to work on an assembly line or answer support questions. HP makes super cheap products with cheap parts and labor and cheap non-English speaking customer support. Unless your problem escalates, then they give you an English speaking support person, who pardon the pun, tries to "put out the fire". But they aren't really trying to solve your problem. When I first called HP support and got 3 different Indian "English speaking" customer reps, I had to spell out every single word I said, it was so tiring!!! i.e. you know like "Desktop", D is for Dumb, E is for easy, S is for Stupid, K is for Kite, T is for Tom, O is for Okeedokee, P is for Pain. You can't just say the word, I had to do this stupid waste of time spelling out the word for everything I said, so be prepared to waste a lot of time if you have to call HP Support!!! Here's the post I left on HP Support "support" forum:
"I bought 2 HP desktop/monitor combos on 09/07/09 from Bestbuy.com -HP-Pavilion Desktop p6115y and a monitor. The Desktop in my office starting smoking and caught on fire about 1 week before my warranty ran out, at the end of August 2010. I called HP support, spent over one hour on the phone, being sent to 3 different people, (all 3 were men with Indian accents who couldn't understand half of what I was saying - must have been my Boston accent). One thing common in all 3 of the HP support men I talked to, they were all very concerned that the computer was smoking with flames out the back. I was assured by all 3 of the HP reps that I would be sent a new computer! Well that "HP line" changed on Monday when an English speaking woman representative called to tell me that would not receive a new computer and that I had to send my computer to HP where they would fix it. She did not seem alarmed at all (maybe since it wasn't a computer catching on fire in her house!) I shipped it to HP and they supposedly fixed it. Yes, it doesn't smoke and burn anymore but the fan runs really fast and makes a lot of noise for no apparent reason several times a day!! I have been a computer consultant for over 30 years and fix all my own as well as client's computers. It's obvious that the CPU gets too hot and the fan is working overtime to cool down the CPU. So it was really not fixed by HP! In fact it is making that noise now as I am writing this! HP just fixed it just enough to please themselves and my computer became out of warranty right after it was fixed last summer. I NEVER leave my computer on when I go to bed or leave the house after it caught on fire last summer and HP supposedly fixed it. When I had the first one fixed, I raised my very serious concern that this problem would also happen to the other exact same model that was in my son's house. And I said that I was worried that that same model desktop may also have a "fire/smoking CPU" problem. I was basically told by the HP customer service representative that there was no basis for that theory "of it being a problem with a particular model" and they WOULD NOT replace the other computer of the same model. I was told that I was "worrying too much" by the HP representative I told my son to be careful and turn off his desktop when not in use since mine caught on fire. Luckily my son and his wife were home when this exact same thing happened to the HP Pavilion p6115y in their study, the one I bought at the same time as the one that caught on fire in my house. Last week the other HP-Pavilion Desktop p6115y computer started smoking and caught on fire, they smelled it and were able to shut it down before the flames were able to spread from inside the computer. Well wouldn't you know it, this computer is out of warranty!!!!! SO I'm stuck with a dead HP-Pavilion Desktop p6115y that could have burned down my son's apartment. And this is after I raised a VERY STRONG CONCERN that this exact computer (HP-Pavilion Desktop p6115y) would indeed catch on fire. Too bad the HP representative blew me off!!!!!! Has anyone else had this problem with HP Support and an HP computer that caught on fire??