Premera Blue Cross Complaint - Premera prescription service SUCKS
MOUNTLAKE TERRACE, WASHINGTON -- I have been taking several medications for years. One of which is an injection that must be refrigerated, no big deal. I have been getting it for over 30 years at a retail pharmacy (I get some through the mail order - but it's a pain in the butt and customer service is non-existent). I was recently put on another injectable med (Enbrel) and was told I have to get it through a 'specialty pharmacy' because it is an injection and must be refrigerated (funny, that sounds just like my other medication!). Shelf life of Enbrel is over 3 years, no other strange dealings with it. Then to top it off, I have to be at the specified address (ALL DAY) to receive it AND I only get a 30 day supply AND I have to deal with these PAIN IN THE ASS TELEPHONE CALLS FROM THE SPECIALTY PHARMACY IN ORDER TO RE-ORDER THE MED! What MORON thought this process up? All of my meds are 3 month supply because I travel quite a bit (internationally too), but not this one. Someone at Premera is getting a big kickback for this! Customer service? GONE! Care about the patient's well-being? POOF - GONE!
I am NOT AT ALL in support of Obamacare, but it's stupid things like this that PISS PEOPLE OFF enough that the idiots in DC think they know better and should butt in. Wise up Premera, you really stink at giving your customers warm fuzzy feelings, you are part of a problem that should not be this bad (yes, our health system is broken - BUT DO YOU HAVE TO BE THE POSTER CHILD FOR WHAT'S BROKEN IN THE INSURANCE INDUSTRY?)! AND, YOUR NEW NON-GRANDFATHERED (BECAUSE OF THE 'HEALTH CARE AFFORDABILITY ACT')PLANS REALLY REALLY REALLY SUCKS. IT'S SLIGHTLY LESS EXPENSIVE ON PREMIUMS, BUT WILL DRIVE YOU INTO BANKRUPTCY IF YOU HAVE TO USE THEM!
IF YOU ARE LOOKING FOR INDIVIDUAL, SMALL BUSINESS, OR LARGER BUSINESS PLANS; LOOK ELSEWHERE! PREMERA OF WASHINGTON AND ALASKA ISN'T WORTH THE TIME IT TAKES TO BRING UP THEIR BROKEN WEBSITE.