General Motors Complaint - GM - Deathcool- poor customer service
Purchased a new 2001 Chevy Venture, by 2006 (approx 50k miles), engine coolant was leaking. Took it into dealer for diagnostic. $150 later, they say intake gasket is leaking and would be about $1500 to fix. I balked and asked them what they suggested, they said contact GM/Chevy customer service.... so I did. After 10 rounds with them they said they could not pay for any of the service despite the number of complaints they received on it.
I put some magic potion (some type of sealer) that kept it running and not leaking, but wasn't exactly a proper fix and have always had concerns about the reliability especially when transporting my kids.
Several years pass and apparently there was a class action lawsuit here and Canada. GM agreed to notify and fix cars with this problem (wide range of cars with a certain engine size and nylon gaskets). Well I heard about it later, since I was never notified and wasn't part of the settlement. I again contacted GM and they said the would not do anything.
So NEW GM, if you don't want to be the OLD GM, think about your customer service. Think about not screwing your existing customer base with poorly engineered products and then make it twice as worse not recalling KNOWN details. Wishful thinking in this day and age, but I'm sure this practice of weighing the costs of fixing vs. legals costs will continue. I for one will not be buying GM anything ever again.
My biggest concern is the fact that GM just wouldn't do anything before the lawsuit OR after the lawsuit, its incredible.... I've managed to keep this POS working so I'll move on, but future buyers should rethink carefully on this whether they will have your back or not on a known problem or just do the most economical thing.. which is screw the consumer.