SuperShuttle Complaint - Super Shuttle Houston - hotel to airport transportation

hotel to airport transportation - Complaint

Review by als;dkfne on 2011-03-25

Was supposed to be picked up from the hotel at 11:45 A.M. A shuttle arrived at 11:55 A.M. and I went out to meet it. The guy asked for my name and said that I was not on that shuttle - he called the office and they said that my shuttle was about 5 minutes away and it was #398. I'm looking that his shuttle and it says #398... So I ask him if they are all labeled #398 and he gets very confused. In any event, his shuttle is full and I'm not on his list. So he leaves and I begin waiting again. I called Super Shuttle about 12:15 p. m., never spoke to anyone for approximately 15 minutes before hanging up. Called back and spoke to someone 10 minutes later and they put me on hold for another 10 minutes before I hung up the phone. Then another Super Shuttle arrives to the hotel close to 1:00 P.M. I basically just climbed inside and told the drive that he was taking me to the airport. It was only by the grace of God that I didn't miss my flight as it was departing the airport at 1:45 P.M. I had about 3 minutes to spare with virtually no wait from homeland security.

Will never use Super Shuttle again.