Red Robin Complaint - Bad Dining Experience
I took my 10 year old daughter for lunch to the Pittsburgh, Robinson Twp loacation on a Saturday since it was her birthday. The food was greasy. I had the red robin burger and the egg was rubbery. The bun was so stale it crumbled in my hands as I was eating it. After I took a 2 bites of my burger I went for my fries and realized there was a small black hair sitting on top of them. I didn't want to upset my daughter's birthday so just pushed the fries away. I then decided to ask for the manager and after about 10 long mintutes Stephanie came over and when I told her about the hair, she asked to see it and acted like I was lying. I couldn't find the small hair and really didn't feel like looking thru the fries to find it. I also told her about the stale bun but she just made exuses and said it was fresh. She said she came over to my table and asked how everything was and I said fine but that was before I even took a bite of my food. My daughter has adhd and this experiece ruined her birthday lunch since it just grossed us out. The cook had an unkempt beard and dreadlocks with no hair nets or beard cover. The manager never offered to replace my food. I emailed guest relations a few days later, and they sent me a letter thanking me for my feedback but did not offer me a small giftcard to replace my meal. I also found a hair on my fries a few months earlier when diing with friends and didn't complain because I didn't want to be embarrasssed or make a scene in front of my friends and co-workers. I am finished with this place. Also there food is overly priced for what you get. Their burgers are not gourmet at all.