Linksys Router support by Tech Call Complaint - What a scam! - Tech Support
A few days ago I was trying to connect a new device to my wireless network, and having quite a few issues.
I called my internet service provider. While I'd been "holding", waiting for tech support, my spouse and I had already decided to call Linksys (who made the router). The contact information sticker had partially worn away, so we just looked online for the customer service number.
The first site link provided by Google was this-
"Get Online Support For Linksys Router By Tech Call 1-877-501-3693"
Bad grammar? Apparently not. This company isn't Linksys, nor associated with them. They won't however, tell you that when answering their phones, and answered as "Linksys router tech support, how may I help you?"
They proceeded to take information for a basically quick fix, 2 sec. problem, then said that they could immediately, and remotely fix the issue for a one time $90.00 charge. At this point, my spouse became rather hilariously irate, demanded more information, a supervisor, and an explanation of proposed charges. After being asked for a fifth time, the phone representative admitted that they weren't Linksys, but were a "completely approved third party" and that by handing them $90.00, they'd "fix the problem quicker than Linksys could". (Their webpage is currently disabled, which we didn't check before calling.)
We hung up, and gave no credit information. I've since found Linksys's actual number, and reported this issue to them. Anyway, I'm posting this because a great many people find businesses, or their contact info online. Make sure that you are actually dealing with the proper company. Make sure to ask for a full explanation of charges before issuing any payment.