Qwest Complaint - The worst company I have ever dealt with
This is the worst company I have ever dealt with! Unfortunately, there's not many choices in this area for an affordable internet. You would think that in a country that prides itself on being the world leader you would have more choices... A free internet is available to the citizens in some less "technologically advanced" countries, but here I am left with no choices but a terrible company named Qwest.
Where do I begin? From the start they screwed up my order - I ordered the service without the modem, for which they were trying to charge almost $200. I said No, thank you, and went and bought it in the store for $50 bucks. But Qwest still sent another modem and promptly charged me for it (plus $19.99 for shipping). When I called, they said it was a mistake, just send it back, and we'll issue the refund, BUT FOR NOW it's best if you pay the amount in full so it doesn't appear that you missed the payment. I said "okay" and foolishly paid the amount. It's took me over 5 months after I shipped the modem back to Qwest to get my "partial" refund. You know that this company has one of the most confusing billing practices. I had to spent countless hours to get some of the money back. The way they were calculating te refund was outrageous - I could not figure out if they were mathematically challenged or if they were doing this on purpose.
And there's much much more to complain, I just don't want to go through the entire list...