Alamo Complaint - Dishonest - Car Rental
6929 NORTH LAKEWOOD AVE. STE 100, OKLAHOMA -- Dishonest Company. I reserved a Ford Fusion from Alamo through Hotwire for $138.00 for 5 days. When we approached the customer service to check in I was asked for my credit card to verify the reservation. Of course, I gave him my card. When he returned the card he informed me that he had given me a discount by charging me for a smaller car. Greatful, I signed the contract and preceeded to the car.
Upon review of my credit card statement I noticed Alamo had submitted a completely separate charge. Come to find out, the customer service representative had added additional insurance charges in the amount of $113.29 even though I had clearly declined it when he asked.
The car was nice, but not for this price. Bottom line, we ended up paying a total of $251.29 for 5 days. I guess I shouldn't have told him I had never rented a car before - he took full advantage! The charges on the receipt show up as LDW, not knowing to question this I signed the contract.
Avoid this company!