Chase Manhattan Bank Complaint - They won't take my money as a deposit!!!
I just signed up with Chase for online banking. I was with USAA but they won't let me scan checks with my phone since I'm not in the military? Chase lets me scan checks with my Android so I thought I was good to go.
I went to scan my first check for $1200 to get some money in the new account setup 3 days ago. The Android App said can't deposit this amount it's too much. So I went to their FAQ page and there is nothing there stating that there's a limit to check amounts. I called there Tech Support and said the limit is $1000 and that can't be changed. Now I have to write out 2 checks!!
I asked what's my account number for the back of the check? They said we can't tell you over the phone.
I asked where can I see it online? You can look at your statement online..you'll have one in 20 days.
I asked if I could answer 5 security questions to get the account number. They said our policy is too not tell customer their account number.
I asked how can I get you take my money? They said go to an ATM.
I don't have my ATM card yet. They said you should have it shortly. I asked what is shortly, the mail already came today. They said 7-10 days.
I said you want me to wait 7 days to put money in my account?
I said I think you should change your policy, it's broken.
I live no where near a chase bank, I'm trying to do on-line banking but you won't get me access to my account for 7-10 days?
They put a Supervisor Salvador in Houston on the line and he didn't resolve anything but stonewall me.
Does someone out there want to be my bank please?
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