XM Satellite Radio Complaint - XM Radio Customer Service in the Philippines IS HORRIBLE!!!!
XM RADIO hires BRAIN-LESS workers ABROAD who constantly make mistakes...and throw you on hold or hang-up on you...when you become completely irritated with them...because they do NOT know what they are doing. HOWEVER, you must talk to them IF you want XM Service (which is great). I have had to call customer service OVER AND OVER AGAIN and hold for long periods of time (close to an hour EVERY TIME)...because the customer service reps do NOT know what they are doing. Every single time I call, they say that I owe money...when, in fact, I SHOULD have several months credit. Every customer service representative has a completely different story about what the current status of my account is. IT IS LIKE A BAD JOKE (ONLY BECAUSE I DON'T HAVE TIME FOR SUCH NONSENSE WITH NITWITS)!!
COME ON, XM RADIO, don't leave us to have to deal with this inefficient outsourced customer service. IT IS NOT FAIR!!!!
Please let me talk to someone in the United States who comprehends what I am talking about!!!!!