Qwest Complaint - Don't Be A Sucker- Do Your Research- Take The Bad Reviews Seriously!
I have read most of the reviews on here and boy do I wish I had done my research before calling Qwest to order service. My problem with Qwest goes back to well over a year. If it weren't for the fact that I am trying to purchase a new home in the near future, I would let this account go bad because I am seriously being ripped off by Qwest. I will make this short. I ordered Qwest for the first time last spring 2010 but only ordered internet. Some how, when I got the bill I noticed I was being charged for phone service as well. I called them and told them to please remove the charge and any phone service because I didn't ask for it. The representative said she would note it in the account and asked that I pay the internet charge immediately so I did. I made a phone payment with her. The following month I got my new bill with the phone service charge on there again. Now I had a new charge plus the old charge on the new bill. I called them again and then the representative told me I had to call a separate number for the billing department and she couldn't transfer me because it was already closed. I called the next day and the representative said she would take care of it immediately. I totally relied that she would but guess what?! The damn bill came again the following month with the stupid charge on there again. Three months of phone service now at this point tacked onto my bill. WTF! I called the billing department again and the representative read my account notes and said " I am so sorry you have gone through all this trouble. I cannot believe it's been this many months and this has not been taken care of for you. I will help you with this and take care of it immediately. You should be getting a credit on your next bill." Wow, I'm super thrilled because the new representative I talked to sounded very nice, professional and honest. That was my feeling talking to her. Boy was I wrong again! Next month's bill, same situation.
I should have gone with my first instinct last month and just requested the service disc. but I didn't think it was fair that they would make me pay for a service I didn't have. Long story short, it's the end of March 2011 and my bill issue has not been resolved. Instead what happened was they closed my account, created a new one so they could use a different account number since I didn't have phone service. What did they do instead? They charged me $25 for "changes to my existing service" and a $35 restoring fee for my internet. Mother efers!