Ikea Complaint - No deal here all the products are badly finished but you don't see this until you sink 3 hours of your time into it
PLYMOUTH MEETING, PENNSYLVANIA -- We went to Ikea, firts had some dinner with the kids, found out to my horror that they are now using plastic plates, plastic utencils and paper cups so much for looking out for the planet. The young girl at the cash register looked really worn-out and she informed me she had been there since 8:30 this morning it was now 8pm at night, I thought Ikea would be a little more caring about the employees as it is a Swedish company where 12 hour work days are almost criminal. We bought 2 bedside cabinets/ tables $99.00 each. The next day still having an good weekend until my dear husband puts the cabinets together and after 3 hours sees that the finish on both is spotty, so he takes them apart again and I bring them back to Ikea (not my husband, he is a little grumpy so say the least)not an "I'm sorry" or anything just your credit card and driving licence and do I want to get new ones? I ask if they are going to be damaged or OK as I already have put enough time into this. They reply with nothing just a blank look, so I say I will just return it then but I have to produce my husbands credit card as he paid for it the night before they state they won't credit back mine, even with the receipt & ID. Do you really have to stick to your company rules when somebody is having such a bad experience with your product, I can't check the item when I buy it I have to trust you IKEA (so poor factory in China I have read now)that they make it correct, yet when I feel screwed because your product is crap and you don't know if the next box will be good or bad I have to hear the company policies, do they really don't want my husband here right now with his Visa as they have already ruined his day with the crap they sell.
IKEA LISTEN UP....WHEN YOU TREAT YOUR CUSTOMERS WITH NO RESPECT AND INFORCE THE SAME RULES REGARDLESS OF THE SITUATION AS A WAY TO SAVE MONEY YOU WILL DAMAGE YOUR NAME SLOWLY. BUT WHEN YOU PUSH THE BOTTOM LINE SO HARD BY SELLING CHEAP PRODUCT THAT ARE FAR BELOW YOUR OWN SET STANDARDS YOU WILL LOSE YOUR NAME FAST!!!! I HAVE ENJOYED SHOPPING AT IKEA FOR YEARS BUT THIS WAS LIKE A K-MART EXPERIENCE.