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Ace Car Rental Informative - Do not rent from them - Rental of toyota, with poor breaks and heavy miles, unsafe auto
Rental of toyota, with poor breaks and heavy miles, unsafe auto
LAX AIRPORT, ILLINOIS -- Rented @ LAX airport, they provided me with the worst auto, I have ever rented in my life, and I am 47 y/o. Pure fraud,, the charged my credit card a deposit, of $300.00 and provided me a receipt, credit, when I returned the car, the original charge was on 2-17-11, today is 3-27-11 and I have not received my credit back, the car they gave me, had close to 70k miles and several accidents on it, along with several lights, on for repair, abs, etc...they should be reported to the BBB.
Comments:
Posted by Skye on 2011-03-26:
Was this the only car they had on the lot? Sounds like you could have refused it, if that had been possible. Not sure where the fraud comes in. As for the credit, they should be instantaneous, but we all know they aren't. They are quick to take your money, but take forever for credits.
As for reporting them to the BBB, shouldn't that someone be you? The BBB is not for the consumers, they are for the hundreds of businesses out there that pay their yearly fee, so they can get their little BBB sticker.
Contact your credit card company before 60 days goes by, and then they won't be able to help you recover your deposit.
As for reporting them to the BBB, shouldn't that someone be you? The BBB is not for the consumers, they are for the hundreds of businesses out there that pay their yearly fee, so they can get their little BBB sticker.
Contact your credit card company before 60 days goes by, and then they won't be able to help you recover your deposit.
Posted by getoverit on 2011-03-27:
Skye has a good suggestion about filing a dispute with your credit card compny. Be sure to do it in writing and provide whatever documentation you can.
The credit people might tell you that filing the dispute in writing isn't necessary. But your credit card agreement probably says it is.
The credit people might tell you that filing the dispute in writing isn't necessary. But your credit card agreement probably says it is.
Posted by trmn8r on 2011-03-27:
You should report them to the BBB yourself; that is how it works. You should have also disputed this with the CC company.
There are a lot of people who don't believe in the BBB - I am not one of them. I looked, and this business (aka Blue Oval Car Rental) has had about 92 complaints in the past 3 years. It is a BBB member, which means they do pay dues and may receive favorable treatment. However, they made adjustments/refunds in 80 of the 92 complaints, and in the other 11 claimed they had met terms of the contract. So it is worth a try.
What credit did they promise you? Is it in writing?
There are a lot of people who don't believe in the BBB - I am not one of them. I looked, and this business (aka Blue Oval Car Rental) has had about 92 complaints in the past 3 years. It is a BBB member, which means they do pay dues and may receive favorable treatment. However, they made adjustments/refunds in 80 of the 92 complaints, and in the other 11 claimed they had met terms of the contract. So it is worth a try.
What credit did they promise you? Is it in writing?
Posted by trp2hevn on 2011-03-27:
"the charged my credit card a deposit, of $300.00"
Was it actually a credit card or was it a debit card with a Visa or Mastercard logo?
Was it actually a credit card or was it a debit card with a Visa or Mastercard logo?
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