EBay Complaint - EBay is Unfair to Sellers
The first of the year, a buyer purchased a fox fur coat from me. I had listed the coat with the purchase option (provided by eBay) of "NO RETURNS ACCEPTED". The buyer decided he did not want the coat and requested a return. Since I had designated "NO RETURNS ACCEPTED", I file for an eBay resolution that I was sure I would win. My understanding was if the item was significantly different than the ad was the only reason eBay would approve a return under the specified payment policy. eBay stated that I had to accept the return; however, I could file an appeal. I went to the resolution page, nowhere could I find a place to file an appeal. I then contacted eBay through customer service stating I wanted to file an appeal. They informed me I could not file an appeal until the item had been returned and the buyer had received their refund.
The buyer was supposed to have returned the item by January 27, 2011. It is now March 27, 2011 and I have still not received my coat. I have contacted eBay. They state I should contact the shipper and track the item. It is my opinion (which I stated to eBay) that the buyer should track the item. To date, I have heard nothing regarding the return of my coat. However, I have received numerous emails from eBay giving me advice and requesting I pay them their fees which now total approximately $70.00. I had initially transferred the original fee amount of $68.00 to PayPal. Since there was a problem with refunding the buyer of my coat, PayPal had placed a hold on my account and adjusted my balance to zero.
I have received dozens of emails from eBay and have now reaced the point of feeling I am being harassed. I do not plan to double-pay the fees and have requested payment for my coat from eBay ($1000). They do not address the issue of my lost coat. All I hear from them is that my account is suspended (I requested they terminate immediately in January 2011 when this entire situation began developing).
I am unable to get eBay or PayPal to address the situation, and am really tired of receiving their emails. I refuse to communicate with them any longer except to demand payment or return of my coat. I am truly sorry I ever became involved with eBay or PayPal. PayPal arbitrailly takes your money whenever they so desire.
I will never deal with either eBay or PayPal again. My lesson has been learned!