Merry Maids West Lake Hills Austin Complaint - Property damage and failure to assume responsibility

Review by ealter1662 on 2011-03-27
I hired Merry Maids in Bee Cave Texas last year to clean my house, while I was gone, which turned out to be a BIG MISTAKE and which I greatly regret. I WILL NEVER TRUST ANOTHER MERRY MAID EMPLOYEE TO CLEAN MY HOUSE AND STRONGLY SUGGEST THAT ANYONE WHO DOES, MAKE SURE TO WATCH THE EMPLOYEE DOING THE CLEANING. Unfortunately a Merry Maid employee somehow managed to pull a properly working fan (with a stained glass light attachment) out of the ceiling while attempting to clean it. The fan was installed over a decoratively etched glass table and when it came down the blades scratched the surface. I called Merry Maids and they gave me their word that they would pay for the damage. I decided not to ask them to replace the glass tabletop because it would have been costly if not impossible to match the existing table top.

After searching for a few months to find a fan I liked equally as well as the one the Merry Maids employee broke, I ordered a fan that I ended up not liking and returned it. In the meantime, I dropped off the fan at the office location in order that they would be able to see the quality of the fan that they would be replacing – or so I thought. After I finally found a suitable fan, I had installed and I filed the receipts with Merry Maids. They refused to reimburse me for the damages, alleging that my fan must not have been properly installed. I trusted their word and their supposed advertisement that they are insured, which means in my mind that if something gets broken while they are cleaning it they will cover the loss. I wasn’t there when it happened and their employee claims that she did not lose her balance and fall, grabbing onto the fan on the way down, which is the only way I believe that it would have been ripped out of the ceiling. I was told that they asked a local fan dealer who claimed that a fan wouldn’t come down during a routine cleaning. I don’t think they asked if that was the case if the person was clinging to it on their way down as they fell. I called that same company but the man who answered said that their company would not comment on ay fan that they did not install. I have many witnesses that can verify that the fan was not only in proper working order, it didn’t even wobble which would have indicated that it was loose. The owner decided that she had no responsibility to assume the liability and washed her hands of it, leaving me out of pocket for just under $600 in damages, not including the scratched table that I thought I was being a good sport about. Oh yeah, and I got to pay them over $300 to clean my house.
Comments:9 Replies - Latest reply on 2011-03-28
Posted by Anonymous on 2011-03-27:
It sounds like you will have to take them to small claims court to be reimbursed for the damage.
Posted by Ytropious on 2011-03-27:
Unfortunately, it's going to be hard to prove that a maid, likely weighing no more then 140lbs ripped a fan out of the ceiling. You will also have to prove you did not install it incorrectly.
Posted by fire4511 on 2011-03-27:
A 140 lb woman hanging on the fan can easily pull it free.
Posted by momsey on 2011-03-27:
Why would it be unlikely that a maid would weigh more than 140?

Regardless, it's quite possible that someone weighing much less could pull a fan out of a ceiling.
Posted by Ytropious on 2011-03-27:
I figure an overweight maid wouldn't be able to fit in nooks and crannies to clean.
Posted by David on 2011-03-28:
suggest you do sue in small claims as well. It usually gets them talking with you. Since they have an office they must have assets to attach. Most locations use Merry Maid cars so you can always have a collection agency get one of those to help pay the claim., with a judgment.
Posted by Venice09 on 2011-03-28:
I agree with Dan that a small claims suit will get them talking. They are probably hoping you'll just drop it, but I would prove them wrong.

Yt, women over 140 lbs. clean their own homes. I see no reason why they couldn't be maids.

My husband installed all our ceiling fans, and they are very secure. But if I ever lost my balance while cleaning one, I could easily see it coming down. I'm surprised it didn't shatter the glass table.
Posted by Ytropious on 2011-03-28:
They do, but maids usually clean the things no one thinks to clean like baseboards and under the TV stand, etc. Doesn't mean they can't, but it's certainly a hindrance.
Posted by Venice09 on 2011-03-28:
Let's just say I'm far from thin, but I have no trouble cleaning anything. I am extremely flexible. I do a better job than most maids.

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