Wal-Mart Informative - Customer service at Walmart
BIRMINGHAM, ALABAMA -- On January 7 2005 I purchase a Sony 27 inch flat screen TV from my local Walmart super center. Total price was $429.46. After 3 months the picture began to flicker. I contact the Walmart where I had purchase the set and was told the exchange policy was 90 days but I could bring the set in and they would send it off to be serviced. The next day I unload this pile of junk with the help of friend as it weights well over 200 pounds. Took the set to Walmart only to be told by a different manager that "Whoever told you that was wrong." I supplied the name of the employee/manager on duty and this clown walks away like he could careless. I called Sony to ask if they could offer any help and they informed me the parts are covered but not the labor and directed me to a repair center in my city. No help or even an apology was offered by Walmart. As many have stated they will never set foot in Walmart I will also add that comment. In fact in coming months I expect a nice relationship with the Martha Stewart collection as Kmart having gone through chapter 11 now has a new total respect for the customer. Something Walmart seems to lost. I can tolorate the rude employees, I can tolorate the long lines. However having spent well over $4,000 in the past couple of months on a new computer, DVD/VHS combo not to mention countless DVDs and small ticket items, I cannot and will not tolorate a store manager who views me as someone he can't spend five minutes with to settle a problem. Walmart could careless about the customer. The customer is only right when he exits the store with his major piece of junk he has just purchased. Adios Walmart...I sincerely hope one day you go down that chapter 11 yellow brick road to bankruptcy.