National Floors Direct Complaint - Horrible People
AVON, MASSACHUSETTS -- National floors direct are ignorant, thieving people. They tell you all this crap to get you to buy the floors and once you buy it and give them their money they don't give a hoot. I had my floors installed by them a few months ago and it was the worst experience ever. It all began with booking the appt. The representative over the phone sounded like she was dying. She had no voice and could barley talk. I found that pretty disturbing and sickening. How could they allow their employees to work under those conditions? So weird!! Then the sales representative that came to my home (the first time) seemed like a sexist pig. He instantly walked in and demanded my husband and when I told him he wasn't available he refused to go any further. He made me reschedule saying "they needed all decision makers." I told him I was the decision maker and he asked in a very condescending tone "who's paying for the product?" Like what the hell? I was furious. The installers could barely speak English although they did a nice job on the floors.
Then at the end of this all I call in to file a complaint and the customer service department is even worse. Nobody would hear a word I had to say. My floors look pretty decent but all in all it was the worst experience ever and I wouldn't recommend them to anyone.