Erie Insurance Group Complaint - HORRIBLE CLAIMS SERVICE
NORTH CAROLINA -- I have worked as an insurance agent for over 7 years and have seen a lot of shady dealings. I have never encounterd such a horrible claims service as I have with Erie. I called their claims supervisor and spoke with Kristie regarding a claim that was filed over 3 MONTHS AGO for my insurance customer. Kristie told me that their insured was being uncooperative therefore they could not go further with the claim and would not be able to repair my customers vehicle. At which she than stated that my insured should file the claim under his insurance or if he doesn't have the coverage he could file a lawsuit!!! I was appalled by her attitude and Erie's lack of cooperation. I will be filing a formal complaint with the BBB in our state. I will never ever recommend ERIE to anyone ever and I will do my best to insure that everyone knows how bad their service is. The old saying "you get what you pay for" is so true their rates may be low but they are the worst company when it comes to paying out claims.