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Radialabs Complaint - Read the small print - wrinkle reducer
wrinkle reducer - Complaint
HOLLYWOOD, FL -- I ordered this product on 3/7/11 and I was under the impression that I had 18 days to use the product and if I didn't like it I could return it without charge. When I received the product the invoice said I had 18 days to use the product but when I called customer service to cancel on the 17th day the customer service representative informed me that I only had 14 days to use the product before I was charged the other 4 days were for shipping. She said that the website clearly stated that but since I didn't read all of it now my credit card has been charged $74.95 even though the invoice clearly says I have 18 days to use the product. She said that didn't matter but she would send me a FREE bottle of their toner and credit my account $24.95. I told her the product I had didn't work so why should I want to have another product that probably doesn't work either and she got really annoyed and talked very loud and said I should have read all of the information on the website. THIS PRODUCT DID NOT WORK AT ALL AND I THINK IT IS A BIG RIPOFF! Just my opinion but I think I would know if the product works or not since I was the one using it so I learned an expensive lesson, read every word and don't believe what the invoice says.
Comments:
Posted by justcuz on 2011-03-28:
I went to Radialabs website and the T&C's are confusing! First they outline a 14 day period in which you must cancel within that timeframe to avoid being charged, then they go on to outline a 17 day trial period, and to call within the 17 days to cancel or do nothing and continue to receive product and get charged.
If I were you, I'd dispute the charges with your CC and see if you can't get a refund. Shady businesses generally have shady T&C's like this.
If I were you, I'd dispute the charges with your CC and see if you can't get a refund. Shady businesses generally have shady T&C's like this.
Posted by Nicole29 on 2011-03-28:
I agree with JC, and would dispute those charges. I would also report them to the BBB. They need to stop getting away with this conduct.
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