Travelocity Complaint - Nightmare!!! These people are scammers!!
We booked a vacation package through Travelocity for St. Thomas, usvi. We drove 4 hrs to Detroit to catch our flight. 3 days in a row our flights were cancelled. Travelocity wouldn't help us re-route, or switch to another airline. finally, I had to cancel the whole vacation cause at that point, we lost have the vacation and they wernt sure if we were gonna be able to fly out the next day or not. I bought the trip insurance. FOR WHAT???? they kept me on hold for 1hr 7 min and kept coming up with excuses why. They kept saying "your good to go" and "im working on your reservation". I had to ask to speak with a supervisor 5 times and wait 50 min. before one actually got on the phone. These people are the most UNhelpful bunch of jerks ever. They each say something different about my refund. I doubt Ill ever get it. $2300.00 GONE.