Mattress Warehouse Complaint - 7 weeks and NO mattresses!!!
HAGERSTOWN, MARYLAND -- On presidents day (Feb 18th) of this year 2011, my husband and I decided to purchase new mattress sets for both of our daughters. We checked several known stores but decided on Mattress Warehouse on Garland Groh Blvd in Hagerstown, MD. The manager was nice and gave us another disount for purchasing 2 sets on top of the sale price (that was our deciding factor)He advised us that the beds would be in on Feb 24th. That day came and went so we decided to call the store. Once again we got the nice store manager who stated that they did not come in but should be in the following Thursday.
Once again we waited for him to call, but he never did. After leaving several messages for him, he returned our call 3 days later. Unfortunatley once again, no beds. He advised us that he would try and get them in from another location who had them in store stock.
March 5th- still no call and no beds. Absolutely livid my husband went to the store and cancelled the order, requesting a refund. We were told that it would take 2-4 weeks! The next day (Sunday),upon looking at other beds, we realized that we did get a good deal because of the Presidents Day sale and decided to go back and reinstate the order. (all of this happened on a weekend) The manager stated that there would be no problem since the head office wasn't going to get the refund request until Monday anyways, and that he would place a stop on the refund since it all happened on the same business day. He planned on having our beds brought in from the Frederick location on Thurday.
March 15th- Still no call. Once again left a message for him to call asap about this ridiculous issue. He did call back 2 days later and left a voicemail stating that he has 1 bed in stock and was going to give us a different bed (which was a better style) instead of waiting any longer, BUT unfortunatly the refund did go through and we would have to wait until his district manager could make up a new invoice and CHARGE our account.
March 28th- NO BEDS, NO CALLS! Once again tracked down the manager and demanded to know what the problem is. He advised that the refund created the issue. He was speechless when I told him that he was full of crap, that we did NOT receive any refunds from them and I have the bank statements to prove it. Called customer service who will not give me the name of the district manager or contact number to verify what the store manager is claiming. I called the store manager back and advised his that we would be in on this Thursday to pick up our beds (that we paid for 7 weeks ago) and I suggested that if this were a problem then to have HIS manager at the store, my next step will be COURT... DO NOT BUY ANYTHING FROM THESE STORES!! I should have checked the BBB before hand, never again will I make the mistake of not checking out a business first! Wish me luck folks, will let you know what happens...