DirecTV Inc Complaint - Bait and switch tactic
On 8/19/2010 I contacted DirecTV for changing my service and sign for the NFL package. Rep. named Rosa ID# 2142402 explained different packages they had and it's pricing. I was interested in choice xtra with NFL which was free for first year, if signed a two year contract. she also told me I could try the premier channels for five month and if I didn't like it I could cancel the premier channels for no charge at end of that period. I specifically asked what my charges would be after five month if I switch to the plan I was interested from beginning, and she replied 34.99 with no cancellation or any other fees. I switched in Jan. 18, 2011 and after couple of statements I noticed they are charging 64.99. I called them and they said that the representative made a mistake but, there is nothing they could do at their level so I have to write to their customer service dept.
Since, the conversation was recorded, I wrote to them and explained the issue and asked them to listen to the phone recording on date of purchase to see who made the mistake, me or the sales person.
I received a phone call today from Shy ID# 100514822 and she explained that the review of the call revealed that their Representative made a mistake but the pricing of 64.99 will stand and won't be changed back to what I was quoted. I explained to them that this seems like a bait and switch tactic and they said that if I have a problem I have to hire an attorney.