Kmart Complaint - Customer Safety/Handicapped
NEWARK, DELAWARE -- May 10. 2005 Kmart, Newark Delaware, College Square Shopping Center. You are not up to code on your handicap standards!!! Upon entering the store today I needed a wheelchair for my friend. It was in the grill area next to the front door. Upon examining the wheelchair we found that the seat was caked with black scum (never cleaned) I asked one of the girls in the grill area if she would clean it and she did. Then to our dismay the wheels were ready to fall off and the arm rail on the chair was missing, my friend weighs only 125 pounds and it would have never held her. I asked to speak to the store manager (Mr. Cohen) I brought it to his attention. He said his DM would be in the store today and he would ask him about it. I said this is not safe and it should be removed from the floor as it could cause serius harm. Needless to say our shopping experience was cut short and when I went back into the store the wheelchair had not been removed from the floor, it was still in the same spot.