SearchInform Complaint - Failure to respond to customer's request to re-install software
I purchased SearchInform Desktop Standard for my desktop computer in 2007 and purchased a second copy for my laptop in 2008. Two weeks ago I upgraded my desktop software drive from 80 GB to 250 GB. I tried to re-install my desktop copy of SearchInform on my desktop computer and was informed "You cannot register more programs on this serial number".
Two weeks ago I first emailed SearchInform of my problem using the email address support@searchinform. ru, followed by emails to email@example.com, firstname.lastname@example.org, the SearchInform Technologies PR Manager, and finally a week ago to email@example.com.
I sent each email with a read receipt request and a delivery receipt. I have received a delivery receipt for each email address with the exception of the PR Manager who may have moved on, but no read receipt and I have not received a reply to any of my emails two weeks after my first email.
SearchInform is a good software package and I have recommended this software to others. But I am not going to purchase a third copy and I have lost my trust and confidence in SearchInform. I have given up on getting a reply from SearchInform and I have now purchased a competitor's software.