National Floors Direct Complaint - They don't stand behind their product
AVON, MASSACHUSETTS -- We had rug installed in our family room and stairway a few years ago and I am still upset. The sales woman that came out to our house was very pleasant and the two workers did show up when they were supposed to, but that is the only good thing I have to say. The workers barely spoke English. The rug looked old after a few months and then it started to buckle. I contacted them and they sent me a complaint form to fill out and send back. At that time the rug was barely a year old. We took pictures of all the buckling, filled out the form and sent it back. One of the questions on the form was if I had had the rug professionally cleaned yet. No, I hadn't, it was barely a year old and I vacuum almost every day with my Kirby, so I didn't feel carpet cleaning was necessary. According to them, they couldn't help me because I didn't follow the "manufacturer's instructions" by having the carpet professionally cleaned. I looked through all my paperwork and never saw anything about this. If I had had it cleaned then they could have blamed that for the buckling. I reported them to BBB, but they stuck to their story about me not caring for the rug properly.
SO, now a few years later the rug is buckling all over and it looks like crap. In the end, I don't even feel like the price was even that great. These people are horrible. Save yourself the aggravation. I would like to sue them, but that will cost money and this is how they stay in business - figuring that no one will go the extra mile and take action.