United Parcel Service Complaint - Overnight Service Spotty
Once reliable UPS overnight service is no longer reliable. Twice in the last month - once when I sen a package overnight, and once when I was awaiting receipt of a sensitive medical device overnight - UPS failed to deliver.
The first time, a birthday present was sent within TX overnight. It was left at a shipping vender in Frisco, TX and, according to that vender, UPS failed to pick up packages that day from the site.
The second time, a sensitive medical device needed by a patient was sent from Dallas to near Nashville with overnight delivery guaranteed. Sent on a Thursday, it arrived the following Monday. The explanation was that it was "missed" in the Fort Worth UPS center. Then it sat in a truck all Sat & Sun in Nashville.
UPS is no longer a reliable shipper, and joins the ranks of the USPS. Oh, and good luck trying to talk to a numan being when you call in for help finding your delivery.