Best Buy Compliment - Best Customer Service I Have Ever Had
We had a Samsung french door refrigerator purchased at Best Buy 2 years ago. It stopped working entirely just at the 2 year mark. Best Buy is replacing the refrigerator completely after sending out a repairman and it couldn't be made to work immediately. Everyone I talked to was so helpful and pleasant. I was really upset that we didn't have a refrigerator and they did everything they could to expedite the procedure. They even offered to loan us a small office type refrigerator to use while we had to wait for the new one. We will be getting a store credit for the difference in price from the original refrigerator. This didn't happen without some effort on my part to get to Corporate Customer Service. Also, the repairmans boss did everything he could to make sure everything happened as quickly as possible. Overall, I would say in my experience, Best Buy probably had the best customer service I have ever encountered.