Gary Rome Kia of Enfield Ct Complaint - Customer Service

Review by menzies on 2011-03-30
ENFIELD, CONNECTICUT -- I recently bought a 2011 Kia from the dealership in the excitement of getting my new car and trading in my old one I left my CD case and visor holder with about 25 to 30 CD of a value of $700 to $800 I in formed them the next day cause that evening the dealership was closed when they returned my call they said they couldn't find them and thought they were stolen cause the car was left unlocked over nite. Not believing that story believing that one of their personal that move the car saw the tapes and took them. I felt I should be reimbursed for the tapes but was willing to settle for a reasonable amount they thought for reasonable was $100 dollars for $800 dollars worth I call the corporate office and they called the dealership and try to help they told me to call them and work out a reasonable figure which I did as of to day I still haven't received a return call after numerous messages. I guess there customer service went out the window when the deal was done. And there dealership and their owner does not stand behind their word of customer service.

I recommend people don't leave valuable in there car when having it service there you may not find them when you return. this company risks there customer service for a few hundred dollars after the customer spends over $25000 dollars kind of sad.
Comments:6 Replies - Latest reply on 2011-03-31
Posted by unhappy999 on 2011-03-30:
Unfortunately, they were not responsible for your CDs. I assume that you gave them the title and signed for your new car so at that point, the old car was theirs. I think you should have taken the $100, after all, how do they know you had $800 worth of CDs in your car? That's really a lot of CDs to leave in a car and forget.
Posted by azspots on 2011-03-30:
Unfortunately, once you traded in your old car-it ceased to be yours, including property you neglected to remove. Sorry someone may have nabbed your CDs, but, it isn't the dealership's fault, really. Enjoy your new ride and move on :)
Posted by Josh on 2011-03-30:
Valued at $700 - $800 is a lot for 30 CD's, a CD case and visor. At $20 a CD, that's $600. Not sure how nice a case and visor it was though. Also, the value you spent isn't the current value, which would have decreased considerably from when you purchased them.
Posted by David on 2011-03-30:
and while you spent $25k the profit after commissions and expenses could have been as little as $1500. Its totally your fault so whatever they give you is a gift and instead of a complaint this should be a compliment for doing something they have no obligation to do.
Posted by fja1981 on 2011-03-30:
It also doesn't help to claim that you lost CDs, but later you state (twice) that your "tapes" were stolen.
Posted by yoke on 2011-03-31:
Once you traded in the car it became the dealers, so if they were stolen they were stolen from the dealership not you. Everytime I have traded a car in they always ask us to do a final check of belongings.

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