Gary Rome Kia of Enfield Ct Complaint - Customer Service
ENFIELD, CONNECTICUT -- I recently bought a 2011 Kia from the dealership in the excitement of getting my new car and trading in my old one I left my CD case and visor holder with about 25 to 30 CD of a value of $700 to $800 I in formed them the next day cause that evening the dealership was closed when they returned my call they said they couldn't find them and thought they were stolen cause the car was left unlocked over nite. Not believing that story believing that one of their personal that move the car saw the tapes and took them. I felt I should be reimbursed for the tapes but was willing to settle for a reasonable amount they thought for reasonable was $100 dollars for $800 dollars worth I call the corporate office and they called the dealership and try to help they told me to call them and work out a reasonable figure which I did as of to day I still haven't received a return call after numerous messages. I guess there customer service went out the window when the deal was done. And there dealership and their owner does not stand behind their word of customer service.
I recommend people don't leave valuable in there car when having it service there you may not find them when you return. this company risks there customer service for a few hundred dollars after the customer spends over $25000 dollars kind of sad.