Enterprise Rent-A-Car Complaint - Overcharge / Unauthorized Charge
MONMOUTH JUNCTION, NEW JERSEY -- Took my car in for service and dealership offered two day courtesy rental while my car was under service. Rental car was picked up and returned to dealership servicing my car as instructed by Enterprise agent.
I had possession of rental car for three days, of which two days rental picked up by dealership. Yet Enterprise Rent a car charged my credited card for 7, yes seven day rental. Contacted my credit card who company who reversed the charge pending investigation with Enterprise. Enterprise response was that I signed rental agreement. Yes I did sign a rental agreement, however I did not sign any agreement authorizing Enterprise to charge my account after the rental car was turned over to the car dealership, as instructed by Enterprise agent. I will never ever use Enterprise again. Charging my credit card without my authorization, for services I did not receive appear to be fraud.
I wonder what will the state Attorney General think about this unethical business practice.