Sears Complaint - Annoyingly Loud!
NEW MEXICO -- We purchased a Sears Kenmore refrigerator french door model 795.7130 and paid $1309. Since we first got it the compressor noise is annoyingly loud - I hate this product! We called the salesperson and they suggested putting a rug under it. It doesn't deaden the noise. The compressor is on most of the time and it's horrible! I called their customer service department and was told nothing could be done to deaden the noise. I will be replacing this refrigerator and will never buy another Sears product again!
Company Response on 3/31/2011:
My name is Susan and I am part of the Sears Cares Team, and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at firstname.lastname@example.org so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (147620) for reference to your issue and we do look forward to talking to you soon.
Sears Cares Team