CIGNA Tel Drug Complaint - CIGNA Tel Drug Users Beware
Our family has been using CIGNA health insurance for the past 8 years and have nothing but compliments on their service, prompt payments, etc. However, their related company CIGNA Tel Drug is HORRIBLE. My twin boys were scheduled to have a specialty drug injected once a month during the first flu season of their lives. One night, after never receiving a bill, they called at 9:00 pm indicating that I needed to pay $997 over the phone to process the next months dosage that needed to ship next day. I went ahead and gave them credit card while I filed the secondary insurance to expediate the process. When my credit card statement came, they had charged me $1440 and had no explanation for the change in authorization amounts. In addition, I had manufacturer coupons up to $500 a month that I wished to use. The associated told me that I would need to speak to a supervisor to use, but I was transferred to no avail to the supervisor's voicemail. I have left 4 messages in the last three months for a supervisor or manager to return my call regarding the change in authorization amount and my coupon cards, but still have not heard back. Thus, we have continued to pay the copay without the reduction of $500 each month for twins....$5,000. Today was the newest issue. They did not ship our monthly drug that has to be administered within a five day window. This Company is a joke with horrible customer service. The only reason why they are still in business is because you have to use them through CIGNA in most cases or for a reduced rate. CIGNA has been great, they should lose this loser subsidiary and go with Walgreens!