Sofas and Seats Informative - Repair of manufacturing defect

Review by bassmann on 2005-05-12
NORCROSS, GEORGIA -- We bought $2100.00 worth of furniture from Sofas and Seats in Norcross, Georgia. Set was purchased in November of '04 and in April of '05 we noticed the stitching coming loose on the back cushion of the loveseat. The seller/owner at Sofas and Seats agrees that this is covered under warranty. The issue is that the store wants me to pay an additional $120.00 to transport the loveseat to them to repair. I submit that, since this piece of furniture is too big to "carry in" for repair, the store should send an upholstery repair person to the furniture much like you would do with a large TV or appliance.The owner of the store, Brenda Lassiter, refuses to accomodate my position and I will be forced to either pay for the repair on a four month old loveseat myself or pay for the pickup/delivery myself. That doesn't sound like an acceptable service policy to me.
Comments:2 Replies - Latest reply on 2005-05-16
Posted by Slimjim on 2005-05-12:
That's terrible service. I just had a fairly new chase's leg break and they came and took it right back for repairs. They brought it back, and it still wasn't fixed right. Came up and not only fixed it on premise, but secured the legs of its twin with better screws just to assure both were good to go. And those chairs were only about $300 each.
Posted by Slimjim on 2005-05-16:
I'd explain it to you backnbooze, but since your furniture "outlet" is the street curbs on trash day, I'm afraid you would be totally lost.

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