Sofas and Seats Informative - Repair of manufacturing defect
NORCROSS, GEORGIA -- We bought $2100.00 worth of furniture from Sofas and Seats in Norcross, Georgia. Set was purchased in November of '04 and in April of '05 we noticed the stitching coming loose on the back cushion of the loveseat. The seller/owner at Sofas and Seats agrees that this is covered under warranty. The issue is that the store wants me to pay an additional $120.00 to transport the loveseat to them to repair. I submit that, since this piece of furniture is too big to "carry in" for repair, the store should send an upholstery repair person to the furniture much like you would do with a large TV or appliance.The owner of the store, Brenda Lassiter, refuses to accomodate my position and I will be forced to either pay for the repair on a four month old loveseat myself or pay for the pickup/delivery myself. That doesn't sound like an acceptable service policy to me.