Marcaria.com Complaint - Poor/Untimely Services
My company handles legal matters, such as the worldwide handling of patent and trademark applications. Therefore, we shop for local agents in handling our global affairs. Marcaria.com came highly recommended, with several accolades from the BBB and a few awards. However, I have found that the services are slow and of exceedingly poor quality. Translations from English to Portuguese had to be overseen when I should have been able to trust their local attorney. Repeated emails to the account executive was not answered, and after resorting to their Live Chat program and promises to provide better service, the account executive would go on vacation without first informing us or responding to our emails. A simple request for the confirmation of a filed application did not respond a prompt response, and documents requested, such as the invoice (which should have been common-sense to provide) took repeated efforts to try to attain. We still have not gotten the documents that we requested. This is essentially a company that needs repeated inquiries in order to get even a response.
Terrible company, terrible services. We will not be using this company again, and we do not recommend other people to use this company.