Key Bank USA Complaint - 3 overdraft fees for the same 53 cents !!!! DON'T BANK AT KEY
CLEVELAND, OHIO -- This is the most immoral situation I have ever encounted.
I overdrafted my account by. 53cent by using my debit card. Key accessed $39.00 for this and another $39.00 after it cleared. According to a Key bank supervisor I was charged as the debit pended and when it cleared. I have been a customer of theirs for 30 years!!! Of course I complained and was refunded only to get ANOTHER $39.00 fee because I then deposited a check and withdrew some cash (well within what was immediately available) but wait, because my two prior overdrafts were credited to me in a way that was advantageous to Key, they decided to hit me again and tell me basically, "we already went well above what we could have done for you"
All of this from the pitbull manager Paulma ext 57388. If she comes on the line just hang up and get someone else... she is the type that "likes" authority or at least of pitiful attempt at have some!