American Water Heaters Complaint - Do Not Purchase
This water heater was installed in my home in 2004. I have had to replace the thermal couple four times since its installation due to a design flaw that has the air intake at the bottom of the tank covered by a small screen that is easily clogged. Every time this happens I am either without hot water for three days while I jump through American Water Heaters hoops or I shell out over $100 to have the part replaced on my own.
Day one call the company and explain that the pilot light is out and will not relight. Company insists it is the gas line and not the heater. Call the gas company to get technician to check the line.
Day two gas company confirms that the gas line is not the problem. Call American Water Heater customer service. Customer service agent informs me that I must have a volt meter to check the thermal couple. Follow procedures.
Day three finally receive new part and install. Water heater works for 18 months before part goes out again. Repeat three day process.
If you call a plumber you must have him use a voltmeter to check the part and all the company will do is refund $10 for the part or send you a new one. The fact that replacing the thermal couple fixes the problem is not proof enough that it was the bad part.