Wells Fargo & Company Complaint - You have got to be kidding!
GILROY, CALIFORNIA -- I have concerns with regard to the way Wells Fargo handles its checking accounts. I had just fractured my pelvis so was home basically in bed. I sent my longtime girlfriend with a check to cash as I could not take myself to the bank. I needed to pay some debts. When she got to the teller window she showed them the check and presented a current valid driver's license together with her last expired driver's license all the information on her licenses were the same. The teller asked her to take a seat and that a banker would be with her in a few minutes. Finally one of the ladies seated at one of the desks called her over. She asked my girlfriend if she had an account there at the branch in Gilroy, CA. My girlfriend responded that No she did not have one, but was there to cash a check for me. The check was for $1,000.00. After reviewing the check (that is my main branch so my signature card should have been available). I had over $20,000.00 in my account so the balance was not a problem. The lady told her she needed to check something. She called somewhere and told her that she had called my work and that I was not available. I am a self employed contractor, so she started out with a lie as I work out of my home and if she would have called I would have answered. My girlfriend told her that she must be mistaken but did not explain. So my girlfriend called me from her cell phone, then passed the phone over to her. My concern is that the bank's policy to call everyone who writes a check and to have them confirm they wrote the check. If that is the case what a waste of time and why write a check. I would have been embarrasssed if that had been a client I had given a check to. She then explained to my girlfriend that it was because the check was over $1,000.00 and that was policy. Ultimately, she then cashed my check. 2 weeks later I again needed to cash a check and since I was still healing I again sent my girlfriend to the Wells Fargo in Gilroy to cash the check. The same thing happened when she arrived. Went to the teller window then was asked to have a seat and wait for a banker. Is this also bank policy? The same lady asked her to sit down and my girlfriend presented the check. She asked her didn't we go through this before? My girlfriend responded yes and pointed out that the check was under $1,000.00 as to her last excuse. I had left my phone in my truck and could not respond to the call. Wells Fargo refused to cash the check stating that they were not able to talk to me, so therefore could not cash the $900.00 check. They didn't even check the signature card. My girlfriend then went to another Wells Fargo bank in a different town and cashed the check without a glitch. What the hell?????