DirecTV Inc Complaint - Thievery by DirecTV - Cancelation of Satellite TV provider
In February my husband and I decided to cancel our DirecTV service in order to streamline our budget. We knew there would be a cancellation fee assessed (as we had not completed our contract), but paying the $303 to cancel would save us more in the long run than sticking with the provider for the entire 2 year contract. Upon receiving the bill for the cancellation fee, I scheduled a payment through our financial. The due date shown on the eBill I received through the bank's bill-pay client was March 4. Our payment posted on February 28.
DirecTV evidently didn't feel that was quick enough and stole $303 from the account they had on file. (We had switched financials at the new year, but still had some funds in the old account as a "safety blanket" to cover any automatic payments that we may have missed when switching over.) The kicker was that their unauthorized deduction from our old account was processed ON THE SAME DAY - FEBRUARY 28 - as the authorized payment we initiated.
We called DirecTV immediately upon discovering the double payment. My husband was disconnected multiple times while "waiting for a supervisor". Once he finally got an answer, we were told our money would be refunded within 30 days of our cancellation date. Well, 30 days came and went, so he called back. He was then told that the representative misspoke, and that it would be 6-8 weeks. That time has now also come and gone... We are now having to call DAILY to try to get this resolved. Yesterday's "solution"... they were forwarding our issue on to their finance department. When we asked for that department's direct phone number, we were told they aren't authorized to give that number to customers.
This has been the most frustrating and difficult customer service experience we have EVER had! We never paid late... we didn't even question the cancellation fee... DirecTV, you have STOLEN from us. If it were only a $5 or $10 rebate that we needed to wait 6-8 weeks to receive, that would be fine... but that is not the case. $303 weighs pretty heavily in a month-to-month budget...