TD BANK Complaint - NOTHING Is Right at TD
I have been a TD Bank customer for more than two years. But I won't be much longer. They have screwed up my three accounts so many times, that it has become nearly a full-time job staying on top of it all. 20 minutes in one branch with seven staff and only two customers to make a simple deposit. Yucking it up and personal talk was more important than my deposit. Then when I left, I discovered she shorted me by $1,000. Back in for another 10 minutes. A simple check order started in early January, Went to the branch. Two sets of checks -- one for business and one personal didn't arrive after five weeks. Back to the branch. They called. No one could find one of the orders. The other order was found but the checks were not. Three days later the business checks arrived, Still no personal checks. Order those again and tell the manager I will pick them up at the branch. Then the manager informs me that the first set was at the branch for eight weeks, sent there by mistake. The next call is that set three has arrived at the branch and they would be overnighted to me. They were. Then, 11 weeks after all of this started, the second set shows up in my mailbox. Meanwhile, amidst all of this confusion I made a big error. I paid a major bill out of the wrong account and overdrew it. TD loves this. They sent me a notice in the mail five days after the first overdraw. First time I knew about it. They brag about their technology and customer service but obviously intentionally slow down onj overdraws in hopes you will keep overdrawing so they hit you for $35 a clip. Sure, my mistake but they certainly took full advantage of it and made over $200 on the error.
Then there was the $%K trust account I opened for one of mu children. 75 cents monthly interest paid; $12 monthly fee. Took three months to figure out they pur us in th wrong account - had a $10K minimum.
Twof the last three months my online credit card payments (from checking to credit card transfer) did not register. $35 a pop for late payment. Just happened again today!
I could go on. But you get the picture. If, in fact, TD does stand for Toronto Dominion, I suggest that they go back to Canada and stiff their own people.
And, for all of this excellent service, they abolish their rebate of fees for use of other ATM's make us pay the other bank's ATM fees. So the use of a non-TD ATM just jumped from sero to five dollars or more. Found out two weeks after they changed the program and, of course, got hit with all of those fees.
ENOUGH, TD! I hope to hell that Congress investigates you and the rest of the croooks who run our banks. Congratulations on your earnings!