US Airways Complaint - Denied us flight to final destination
DENIED us access to our final destination!!!! The WORST airline ever!!!!! Flew from New orleans to charlotte and was then supposed to continue to cancun. Upon checking into our international flight they were asking for volunteers to give up their seats because they OVER BOOKED the flight. Us having the worst timing ever walked up so they could check our passports at which point US airways employee Debie, told us that one of our passports was in unacceptable condition for travel (bent in the bottom left hand corner, not torn, faded, or suspicious looking) and it was her call whether or not to allow us to board the flight and she "would say no". We've been traveling internationally frequently for the last four years, our last trip was in April 2010, and had never previously had ANY problems. She scanned the passport (which was perfectly legible) and said that because one number was coming up as a "z" instead of a 2, she could not allow us to board our flight.
We were told that we would have to be re routed back to New Orleans and would be issued a full refund (not that our hotel would give us one since we were cancelling with less than 24 notice) and told we would be put on standby. we waited 3 hours for the first flight to n. o. and approached the desk to be told we weren't put on standby... waited another 2 hours for the next flight to find out they split up our names and only one of us could board that flight... waited another 3 hours to finally board. Tim, the international supervisor at charlotte wrote up an absolutely USELESS report for us to give the hotel saying that the passport was in "unacceptable travel condition and would not scan.... WHICH IT WOULD.
The report suggested that the passport was in horrible condition and that we shouldve known better. There is NO ONE to speak with about getting a refund... you have to submit an e-mail and wait for the airway to get back to you at their leisure. They must be the only company in the world that doesn't have a PERSON TO TALK TO in customer relations which might explain why it's such a horrible airline. They didn't offer us any resoultion, not a voucher, not airline miles, couldn't even put us on standby! Spending the day at the airport I heard complaint after complaint to the special services desk where sat a man who could only offer unhappy travelers shoulder shrugs and unsimpathetic apologies.
Over the course of they day I heard four other travelers being denied the flight they purchased tickets for, for one reason or another. I will NEVER fly US airways again and I strongly advise others to avoid their airline at ALL costs.