Choice Hotels Complaint - Extremely rude service. Denied service and kicked us out
1456 S RYAN AVE. JEFFERSON,, WISCONSIN -- My family was in the Watertown, WI area last week. My mom had a lot of points on her card so she arranged for two rooms. They said all was fine and that we could have multiple people staying in each room as we have a large family. Upon arrival, there were two workers who were extremely rude. They said that we could not have more than two adults per room. However, my mom checked with called up Choice and found out that as long as we used the points, we could technically have up to five people per room without extra fees. The workers claimed that that was not the case and tried to make us pay extra fees for everyone over 16. The time was near midnight and we had been up since 5:00 in the morning due to travelling. The man was actually drunk, and kept on telling us that we were not following what the contract said. After more than 15 minutes, and calls by my mom and the worker to Choice, the worker told my dad "I have no rooms, YOU MUST GO". He then went on to say that he had cancelled our reservation claiming that he doesn't get paid enough from Choice. After a family discussion, we decided to take our business elsewhere for our own safety and comfort. Fortunately he did not keep our points that had been applied, so we did not lose them to this greedy, rude and drunken individual.