DirecTV Inc Complaint - DirecTV - Bait, Switch, and Insult
CHARLOTTE, NORTH CAROLINA -- I have been a DirecTV customer for over 20 years, but will not remain one for longer than I must. I am extremely angry with the company, the practices, and their "customer insult" people. They advertise that with an HD DVR and high-speed internet connection, the customer will have access to many movies and shows at NO ADDITONAL CHARGE. Their web site indicates this in no uncertain terms. So, I purchased the DVR and wireless adapter only to learn that it is NOT at no additional charge. I have learned that these movies and shows are, in fact, pay channels' on-demand services. (HBO on-demand, Starz on demand, etc.), and that unless I subscribe to those pay channels I cannot access the movies and shows. This IS an extra charge. I contacted their "customer insult" people and was told that it is "common sense" that these movies and shows are actually pay channels on-demand. I wonder how I've made it through my 54 years of life with no common sense?? Time-Warner, here I come!! My request to return for refund the hardware that I had purchased to access "Cinema" was denied. I would not recommend DirecTV to anyone.